Refund policy
Returns & Exchanges
We hope you love your Marie Collective pieces! If for any reason your purchase doesn’t work out, please review our return policy below.
All eligible returns will be issued as store credit. We do not offer refunds to the original form of payment.
Return requests must be submitted within 7 days from the date your order is marked as delivered. Requests submitted after the 7-day period will not be accepted.
To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition with all original tags fully attached
- Free of stains, makeup, deodorant, perfume, alterations, or any other signs of wear
Proof of purchase or an order number is required. Marie Collective reserves the right to refuse any return that does not meet these requirements.
Final Sale & Non-Returnable Items
The following items are FINAL SALE and are not eligible for returns, exchanges, or store credit:
- Bags
- Jewelry
- The Essential Collection
- Gift cards
- Sale, clearance, or items specifically marked Final Sale
Exchanges
Due to our limited inventory, we cannot guarantee direct exchanges.
If you need a different size or would like a different item, you may return an eligible item for store credit and place a new order. All items are subject to availability.
How to Start a Return
To initiate a return, please email mariecollectivepr@gmail.com within 7 days of your order being marked as delivered.
Please include your name, order number, item(s) you wish to return, and reason for the return.
Once approved, we will provide return instructions. Approved returns must be shipped within 3 business days of receiving return authorization.
Please do not send items back without first receiving return authorization from Marie Collective.
Return Address
Approved returns should be mailed to:
PO BOX 1772
Trujillo Alto, PR 00977-1772
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service. Marie Collective is not responsible for return packages that are lost, stolen, or damaged in transit.
Store Credit
Once your return is received and inspected, you will be notified of its approval. Store credit will be issued for the purchase price of the eligible returned item(s).
Store credit can be used toward future purchases at Marie Collective and expires one (1) year from the date of issue.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at mariecollectivepr@gmail.com within 48 hours of delivery.
Please include your order number and photos clearly showing the issue so we can review it and assist you.
Contact Us
Need assistance?
Giselle and Jessica are happy to assist you with any questions regarding your order or any of our pieces. Please email us, and we’ll get back to you as soon as possible.
Email: mariecollectivepr@gmail.com